Shipping Policy
Last updated: April 2026
We want your order to reach you quickly and safely. Here's everything you need to know about how we handle shipping.
Delivery Areas
We currently deliver within Karachi, covering all major areas and neighbourhoods across the city. We are working to expand our delivery coverage to additional cities — check back for updates.
Order Processing
Orders are typically processed within 1 business day of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation once your order is dispatched.
Estimated Delivery Time
Within Karachi: 1–3 business days from dispatch.
Delivery estimates are not guaranteed and may vary during peak periods, public holidays, or due to circumstances beyond our control (such as weather or courier delays).
Shipping Charges
A flat shipping fee applies to all orders. The exact charge is shown at checkout before you confirm your order. We periodically run free-shipping promotions — if one is active, it will be automatically applied at checkout.
Order Tracking
Once your order is dispatched, you can monitor its status in My Orders. If you placed an order as a guest, you can track it using the order reference number sent to your email.
Missing or Damaged Orders
If your order has not arrived within the estimated window, or if items arrive damaged, please contact us within 48 hours of the expected delivery date. We will investigate promptly and work to resolve the issue as quickly as possible.
Returns and Refunds
For information on returning items, please see our Return Policy.
Delivery areas and timelines above reflect current operational scope and should be updated as coverage expands.